Customer Service 5 min read
The good way to file a bad bug
Great bug reports are the the oxygen of quality control. Take them away and everything turns sour. As a Customer…
Customer Service 5 min read
Great bug reports are the the oxygen of quality control. Take them away and everything turns sour. As a Customer…
Product & Design 34 min listen
https://www.intercom.com/blog/when-personas-fail-you/ Monal Chokshi, Head of UX Research at Lyft, has spent her career helping tech companies establish a user research…
Product & Design 4 min read
I had a call with a customer recently, who wanted to share their thoughts with our product team on what…
Engineering 4 min read
As an engineer, things that don’t make sense keep me up at night. I need to find some underlying order…
Product & Design 4 min read
Process for a product team can be suffocating, or process can be liberating. And no process at all? Well that’s…
Customer Service 3 min read
Blaming your customer support team for unhappy customers is like blaming weathermen for the rain. Sure they’re involved, but only…
Product & Design 33 min listen
When we kickstarted our podcast in Summer 2015, the job was to supplement this with a set of new, mostly…
Product & Design 3 min read
Solve real problems. It’s become a universally agreed upon principle when designing products. Less agreed upon is just how truly…
Product & Design 30 min read
Everyone working in tech needs to be acutely aware of all the different technological shifts happening in the industry and consistently ask those shifting currents will affect their own product.