News & Updates 8 min read
Building a feature no one asked for
We recently created a feature in Intercom that none of our customers were asking for – video replies. I explained why…
News & Updates 8 min read
We recently created a feature in Intercom that none of our customers were asking for – video replies. I explained why…
Product & Design 10 min watch
Product research is no longer a heavyweight process that takes place in labs, with whiteboards and clipboards, which takes months…
Product & Design 1 min read
We’ve published a lot of articles on product management over the past two years. Rather than leave them in our…
Product & Design 10 min read
There’s been lots written about how Internet businesses should build software, from books like The Lean Start-Up, and posts from…
Product & Design 2 min read
Customers will always surprise you with the creative ways they use your product. It’s not deliberate on their behalf though….
Product & Design 26 min watch
When developing new products, we are too focused on technology itself rather than what it will enable. Yet it is…
Product & Design 10 min read
Here’s a simple set of Yes/No questions that you can quickly answer before you add another item to your product roadmap….
News & Updates 4 min read
Rewriting core sections of your product with a framework unknown to most of your engineering team sounds crazy. But that’s…
Product & Design 12 min read
What broader product lessons we can learn from the inception, launch and evolution of Google+?