Product & Design 23 min watch
Builder beware: Marketing tension in product-first companies
One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. We…
Intercom helps you build better products. Understand how your product is being used by reaching out to the right users for contextual feedback in your app.
Product & Design 23 min watch
One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. We…
News & Updates 4 min read
Building a platform is something we have been passionate about at Intercom from the start. From very early on, we’ve…
News & Updates 3 min read
At Intercom, we know how challenging it is to strike a balance between being personable and being efficient. You want…
Product & Design 5 min read
Product improvement is the process of making meaningful product changes that result in new customers or increased benefits for existing customers.
Engineering 5 min read
Well thought-out engineering processes are an asset to any company – but if they aren’t being updated regularly, these processes can start to slow you down.
Product & Design 57 min watch
There is an infinite amount of advice for startups, but if I had to boil it down to just 10…
Product & Design 10 min read
Prior to joining Intercom as a Product Manager, I had never run a structured beta. When it came to finally…
Product & Design 6 min read
Change aversion is a concept well known to designers and product managers. It’s the negative reaction users have to changes…
Product & Design 6 min read
One of the first things that struck me when I started working at Intercom was the culture of transparency and…