Product & Design 7 min read
Building empathy in a product team
For product teams, empathy building activities such as observing research or doing customer support is often not considered “real work”….
Product & Design 7 min read
For product teams, empathy building activities such as observing research or doing customer support is often not considered “real work”….
Product & Design 29 min listen
Following several years as a user researcher manager for communication products like Gmail, GTalk and Google Voice, Michael became the UX…
Product & Design 29 min listen
How are customers using the product? Are they finding value in it? What story do those insights tell us about…
Product & Design 9 min read
At many companies, researchers are like paratroopers. We parachute in for special projects, with the mission of gaining the required…
Product & Design 6 min read
As your startup grows and starts to gain traction suddenly everyone has opinions about your product. You will drown in…
Product & Design 6 min read
Feedback from customers is a vital input for product development. But if you want to get the most out of…
Product & Design 9 min read
Good research gives you reliable, actionable insights about your product. Here’s how to send the right research message to the right people.
Product & Design 5 min read
When new customers sign up to your product, they don’t come out of nowhere, although it can seem that way…
Product & Design 34 min listen
https://www.intercom.com/blog/when-personas-fail-you/ Monal Chokshi, Head of UX Research at Lyft, has spent her career helping tech companies establish a user research…