Gainsight PX founder Mickey Alon on using your product as a vehicle for growth
As soon as a customer buys your solution, the bulk of the customer journey will be inside the product. Are you taking full advantage of it?
As soon as a customer buys your solution, the bulk of the customer journey will be inside the product. Are you taking full advantage of it?
Product & Design 26 min listen
The invention of the telephone revolutionized the way businesses interacted with their customers. In this special episode, we explore how phone support has evolved over the years.
Product & Design 37 min listen
There’s more to being a product evangelist than just advocating for a product. Today’s guest believes focusing on the work culture and systems surrounding the R&D org is just as important.
Product & Design 7 min read
When you’re deep in all the different layers of building products, it can be easy to forget about the importance of also nailing the thing designers are experts at – interaction design.
Engineering 3 min read
Principles are a way of encoding successes, helping to repeat behaviors that led to positive outcomes and avoid behaviors that led to mistakes. Here are the principles we use at Intercom to build product.
Product & Design 2 min read
Building great product requires making great decisions, fast. We’ve thought a lot about how to ensure we keep making good decisions as we grow – learn about our latest decision-making framework here.
Product & Design 33 min listen
There’s a delicate balance any product strategy needs to master: On the one hand, to build a successful business, you…
Product & Design 46 min listen
To celebrate the launch of our most ambitious machine learning project to-date, this week’s podcast features a conversation with Fergal Reid, one of the brains behind the operation.
Product & Design 35 min listen
It’s hard to find a hotter product trend than the idea of turning your product into a platform. And it’s not without good reason: it’s a great way to tap into new audiences and expand your market share.
Product & Design 29 min listen
There’s been a sudden rise of “keyboard-first” apps that focus on speed. We explore what this trend says about product design and how products evolve over time.