Engineering 28 min listen
Quip’s Edmond Lau on how to become a more effective engineer
If you ask Edmond Lau, an engineer working on user growth and engagement at Quip, those outcomes have little to…
Engineering 28 min listen
If you ask Edmond Lau, an engineer working on user growth and engagement at Quip, those outcomes have little to…
Product & Design 28 min listen
You probably know Tina best as Swiss Miss, the name of her wildly popular design blog, which began as a personal…
Product & Design 3 min read
Busily ticking off tasks will not get you where you want to go. To really make progress, focus on setting goals that are both strategic and aspirational.
Customer Service 5 min read
For remote staff staying connected to a company culture can be challenging. But provided you’ve set yourself up for success,…
Product & Design 6 min read
As a product scales the customer onboarding experience inevitably increases in complexity. The different teams responsible for different parts of…
Product & Design 4 min read
When phones become more important than people, your productivity suffers. It’s your usual busy day. You’re sitting in a meeting,…
Customer Service 3 min read
Customer support at a growing startup can be incredibly challenging. As your user base grows, and new staff join every…
Product & Design 7 min read
Time management is a constant struggle for any product manager. The biggest challenge is balancing two very different modes of…
Customer Engagement 1 min read
Good meetings require a few things – an owner, an objective, and an outcome. But an even more fundamental part…