Customer Engagement 8 min read
Keeping the market in mind: What makes product marketing successful at Intercom?
What does product marketing at Intercom look like? We’re sharing four learnings that are key to a successful (and happy!) PM team.
Customer Engagement 8 min read
What does product marketing at Intercom look like? We’re sharing four learnings that are key to a successful (and happy!) PM team.
Engineering 5 min read
Here at Intercom, we believe in shipping as quickly as possible. But you can’t just ship fast, you have to ship safe. Here are our tips for enabling product engineers to safely learn from the production environment.
Customer Service 9 min read
Preparing to interview for a new job is challenging. It takes time, energy, and foresight to anticipate what you might be asked. In this post, we’ll cover everything you need to know to feel comfortable and prepared when interviewing for our Customer Support team.
Product & Design 4 min read
Fast growth means we’re trying to answer questions that constantly change, which is why we’ve created a new function called Team RAD – Research, Analytics, and Data Science.
News & Updates 8 min read
We’ve thought a lot about how we want to work in a post-pandemic world. As the world re-opens, here are our thoughts on introducing more flexibility to both our work styles and workspaces.
Product & Design 7 min read
If you don’t have a map for your career, then how do you know where you’re going? Find out how we redesigned our job levels for product designers to provide a clear sense of direction.
News & Updates 6 min read
We want to give our employees the best possible start to their Intercom careers. That used to mean welcoming them to the company in person but, like everyone, we’ve had to adapt to a new way of onboarding over the past year.
Product & Design 7 min read
At Intercom, we start with the problem. But not every problem is created equal, and solutions shouldn’t be either. Aligning on three things before diving into a solution can help ensure teams spend the right amount of time and energy solving every problem.
Engineering 6 min read
How does a rapidly scaling company manage the core technologies it relies on? This is the story of how we developed and evolved a dedicated core technologies team at Intercom.