Product & Design 8 min read
How to have impact as a designer
To be a successful product designer, you must have a clear understanding of how the work you produce lead to outcomes, and in turn how those outcomes can have tangible impact.
Product & Design 8 min read
To be a successful product designer, you must have a clear understanding of how the work you produce lead to outcomes, and in turn how those outcomes can have tangible impact.
Product & Design 5 min read
Career ladders make it clear to product managers what’s expected of the role and what’s expected of them to get a promotion. Learn what we focused on in our PM career ladder.
News & Updates 7 min read
Working remotely in and of itself is challenging, but growing and moving a remote team into an office brings its…
News & Updates 5 min read
Six years ago, Intercom invented business messaging – helping internet businesses interact with their customers in a personal, scalable way…
Engineering 6 min read
At Intercom we operate by a core value: move fast and optimize for the long term. Here are five principles to help manage this tension.
Product & Design 13 min read
A couple of weeks ago myself and some of my team sat down to talk about how we could attract…
Engineering 6 min read
Onboarding new employees is a hard process to do well. You might think of onboarding as something you just have…
Product & Design 3 min read
A few years ago I came out of a meeting with my product manager where we talked about the next…
News & Updates 2 min read
That’s right, would you offer yourself a job at your company? It’s a question every interviewer should ask themselves. No,…