Product & Design 32 min listen
Erika Hall on the importance of conversation in design
With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one…
Product & Design 32 min listen
With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one…
Product & Design 4 min read
A/B tests provide more than statistical validation of one execution over another. They can and should impact how your team…
Product & Design 5 min read
At Intercom we want to enable businesses to communicate with their customers in a personal and meaningful way. One of…
Product & Design 9 min read
Don’t mistake data for a dry collection of numbers – looked at in the right way, it offers an entirely…
Product & Design 29 min listen
Following several years as a user researcher manager for communication products like Gmail, GTalk and Google Voice, Michael became the UX…
Product & Design 29 min listen
How are customers using the product? Are they finding value in it? What story do those insights tell us about…
Product & Design 9 min read
At many companies, researchers are like paratroopers. We parachute in for special projects, with the mission of gaining the required…
Product & Design 6 min read
An inherent challenge for all early stage startups is deciding whether to focus on growth or product/market fit. It’s a…
Product & Design 6 min read
Over the past few years, we’ve learned a lot about building product at Intercom. Some things have worked really well,…