How-to's and advice on converting more users & selling more SaaS products. Intercom replaces your help desk, email marketing & CRM with one, simple product.
Good customer support costs time and money. Learn how support can become a strategic investment that increases customer retention and reduces churn.
News & Updates 12 min read
The 2010s were a turbulent decade, but it’s impossible to make sense of the period without understanding the role of software. Here, we trace some of the biggest trends and stories in technology over the past 10 years.
Sales 5 min read
For salespeople, your sales pitch is crucial – above all else, it must be crystal clear what you’re trying to sell and what the value is to your prospective customer. Here are some guidelines to make your pitch as effective as possible.
Customer Engagement 26 min listen
Marketing strategist Val Geisler walks through practical email tips, her process for onboarding, and why she likens career progression to a spiral staircase.
Sales 1 min read
In SaaS, if you want to achieve sustainable growth, you have to keep your customers around for as long as possible, so you need to carefully nurture those relationships.
Customer Engagement 30 min listen
We sat down with Julien Codorniou, VP for Workplace by Facebook, to get a behind the scenes look into running a startup inside of Facebook, how they’re building a less disruptive communication platform, and how they’re reinventing the B2B sales and marketing playbook.
Sales 12 min read
In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. While valuable, a lack of formal sales training and sales process can seriously undermine early efforts to scale. Here are the key sales steps to adopt for strong growth, fast.
Sales 28 min listen
Matrix Partners’ David Skok joins the Inside Intercom podcast to discuss why metrics are so important to SaaS companies today, what he looks for in early stage investments, and why product-market fit is only one part of the puzzle.
Sales 7 min read
Too many sales teams focus on the first S in SaaS, but forget all about the second one – service.
News & Updates 3 min read
At Intercom, we know how challenging it is to strike a balance between being personable and being efficient. You want…
