From premature optimization to over-engineering solutions for your product, it’s easy to get caught up making technology decisions that slow you down instead of speeding you up.
Product & Design 1 min read
Often in software you’ll hear that you get something for free, like “the framework just gives us this for free.” But you’ll quickly discover there is always a cost, because nothing is ever “free” in software.
Engineering 4 min read
How do we get the right balance between shipping safely and shipping fast?
Engineering 15 min read
We have developed a critical philosophy behind how we build software, and the tech stack we rely on. We call it Run Less Software, and here we explain its three pillars.
Product & Design 6 min read
First things first: there is no right way for someone to give feedback. But as a professional designer or developer…
News & Updates 3 min read
Imagine you had the chance to create a new country and needed to design the perfect economy for it. Building…
Engineering 6 min read
Deploying new code quickly and automatically is fundamental to how we build product at Intercom. We’ve been doing it since…
