Customer Service 3 min read
Customer support is an investment, not a cost
There’s no escaping the fact that supporting your customers costs money, but how much money can you afford to spend…
Customer Service 3 min read
There’s no escaping the fact that supporting your customers costs money, but how much money can you afford to spend…
Product & Design 30 min read
Everyone working in tech needs to be acutely aware of all the different technological shifts happening in the industry and consistently ask those shifting currents will affect their own product.
Product & Design 15 min watch
Our story begins in 1950 in Minneapolis, Minnesota, when five brothers sat around a conference room table trying to build…
Product & Design 24 min listen
At the Seattle stop on our Inside Intercom World Tour, I invited founders from three of our favorite local startups…
Customer Service 2 min read
Easy availability of data has fundamentally changed the game when it comes to validating business activities. But if we’re all…
Product & Design 27 min listen
Today he leads a team of 70-plus data scientists, analysts, and engineers, who are challenged with empowering more than 2,000…
Product & Design 13 min watch
User onboarding for the first several years of Intercom centered on one action: install a snippet of JavaScript. For our…
Product & Design 10 min watch
User research at a tech company typically lives within the product team. Researchers work with product managers and designers to…
Product & Design 12 min watch
Almost every company claims that they want to be innovative and disruptive. But scratch beneath the surface and the claim…