Product & Design 14 min read
The end of apps as we know them
The experience of our primary mobile screen being a bank of app icons that lead to independent destinations is dying….
Product & Design 14 min read
The experience of our primary mobile screen being a bank of app icons that lead to independent destinations is dying….
Customer Service 5 min read
It’s a given developers know their products better than their users but this can lead to a gulf in understanding…
Product & Design 5 min read
After a 7.5 year international adventure with Google, I’ve joined Intercom as Director of Research. So, what lured me away…
Product & Design 6 min read
Software is most impressive when it gives you things for free. When just a simple few taps or clicks delivers…
Product & Design 2 min read
Research and analysis help show you the workflows, usability principles ensure it’s clear and intuitive, but how do you get…
Product & Design 7 min read
Personas and User Stories made sense when customers and product teams were far from each other. That’s no longer the…
Product & Design 6 min read
A beautiful product that solves a problem no one has will fail. An ugly product that solves a real problem well…
Product & Design 9 min read
There are divergent things happening in the product and interaction design community. On one hand, we have some amazing pieces…
Product & Design 4 min read
Cards are fast becoming the best design pattern for mobile devices. We are currently witnessing a re-architecture of the web,…