Ways to think about customer onboarding
Onboarding new users is one of the most important jobs for any product. No matter what you’ve built, or how good the marketing is, it won’t count for much if new users…
Onboarding new users is one of the most important jobs for any product. No matter what you’ve built, or how good the marketing is, it won’t count for much if new users…
Customer Engagement 5 min read
Most of the writing on onboarding focuses exclusively on what’s happening on the interface. Advice on modals, tooltips, and gestures…
Engineering 10 min watch
When considering the next improvement in your infrastructure, it’s easy to forget that significant business value can be created by…
Product & Design 2 min read
Sometimes your customers know that you provide a feature they want, but for some reason, they don’t use it. Why…