Product & Design 7 min read
How soon is now? Discovering the many jobs of language in design
In a simple design, every element has to pull its own weight. A messaging app — no matter what frills…
Product & Design 7 min read
In a simple design, every element has to pull its own weight. A messaging app — no matter what frills…
Customer Service 4 min read
In software development, shipping a product is just the beginning. Only when a product is in the hands of its…
Customer Engagement 3 min read
At Intercom we’re lucky to work with many, many talented engineers, designers and researchers. The best editors serve as proxies…
Customer Engagement 4 min read
We pride ourselves on the fact that Intercom has become synonymous with high quality design and content. But we never…
News & Updates 5 min read
Continuing a tradition we started last year, we decided we’d head into the holiday period with a look back at…
Customer Engagement 27 min listen
Ann has been writing and consulting on content marketing for almost 20 years, and was one of the first practitioners…
Customer Service 5 min read
The messages you send to customers need to work hard and work fast if they’re to engage with any real…
Customer Engagement 7 min read
They say everyone has at least one book in them. That might be true but the problem is getting it…
Customer Engagement 5 min read
Time is at a premium during the early stages of a startup. You’re simultaneously trying to create a product, attract…