Product & Design 5 min read
Emoji and stickers are just the beginning
Emoji, stickers and much more will spread through all aspects of our digital lives as they support complex human communication needs…
Product & Design 5 min read
Emoji, stickers and much more will spread through all aspects of our digital lives as they support complex human communication needs…
News & Updates 1 min read
We know that Inside Intercom readers are a fairly discerning bunch but it was only when we carried out our…
News & Updates 1 min read
This is our 89th post of 2014, so we thought it’d be fun to look back at some of the…
News & Updates 4 min read
After almost a decade with The Irish Times and a 20 year career in print journalism, primarily covering technology and…
Product & Design 3 min read
The same companies who produce lengthy, hard-to-read press releases create bloated, hard-to-understand products. It’s no coincidence; it’s all connected. Once…
Product & Design 2 min read
Situation: You’ve built a great feature that solves a real problem that you know your users have. They’re not using…
Customer Engagement 1 min watch
Everything you write should be crafted with the intention of selling, educating, or increasing customer loyalty. The phrase “Content Marketing”…